CUSTOMER SERVICE

Ghurka offers an in-house repair service for Ghurka items that have been damaged. Please note that our repair department does not provide refurbishment or cleaning services. If you need more information about caring for and cleaning your Ghurka bag, please see our Caring for Your Product page. There is a $25 minimum handling charge for all repairs.

Holiday Note: Each year our repair service closes between December 10th and January 3rd. Repairs sent in during this time period will not be processed until after January 3rd. 
 
Repair Submission Procedure
  1. Please print and complete the form below. Properly package item and form in a waterproof or plastic bag before placing in a shipping box or pouch.  
  2. Post and ship packaged item to our repair center below.  To ensure safe delivery, we recommend shipping via UPS.  
Ghurka Repair Department
79 Day Street
Norwalk, CT 06854
 
Telephone (800) 587-1584
 
Ghurka is not responsible for items lost or damaged in the mail.
  1. Upon receiving and assessing your Ghurka product, we will contact you by phone or email to advise you of your repair charge and anticipated repair timeframe. In most cases, turnaround time is 6-8 weeks. For answers to any additional repair related questions, please contact us at 1-800-587-1584, between the hours of 8:00 AM and 2:00 PM EST, Monday through Friday.
 

 

 
FIRST NAME *
LAST NAME *
ADDRESS 1 *
ADDRESS 2
CITY *
ZIP *
STATE *
COUNTRY *
Shipping Information same as above
FIRST NAME *
LAST NAME *
ADDRESS 1 *
ADDRESS 2
CITY *
ZIP *
STATE *
COUNTRY *
HOME PHONE *
WORK PHONE *
EMAIL *
DATE OF PURCHASE *
PLACE OF PURCHASE *
IMPORTANT: Please specify nature of your repair request: