COMPLIMENTARY SHIPPING & RETURNS ON ALL ORDERS.

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Returns & Exchanges

Policy:You may return any full-price item provided the product is not used or worn in any way within 30 days of the date on your receipt. Sale items may only be exchanged for another item or a store credit. Final Sale items are non - returnable and cannot be returned for refund, exchange or store credit. All monogrammed or personalized items are final sale. Gift certificates are non-refundable.  Furniture items are final sale. Ghurka reserves the right to refuse return of any merchandise that does not meet these return requirements at Ghurka's sole discretion.

Instructions: Please call or e-mail Ghurka Customer Service at customerservice@ghurka.com to recieve a postage-paid return label. Please use the original shipping box and packing materials, and affix the label to your package. You may also print a copy of the return form below. Returns without our Ghurka return form enclosed will be refused.

Refunds:Returns to Ghurka.com are processed within 10-14 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. You may return any full-price item provided the product is not used or worn in any way within 30 days of the date on your receipt. Sale items may only be exchanged for another item or a store credit. Final Sale items are non - returnable and cannot be returned for refund, exchange or store credit. All monogrammed or personalized items are final sale. Gift certificates are non-refundable.  Furniture items are final sale. Ghurka reserves the right to refuse return of any merchandise that does not meet these return requirements at Ghurka's sole discretion.

Gift Returns:Gifts may be returned in exchange for another item or a gift certificate for the purchase amount to the recipient.  Gift certificates are non-refundable.

In-store Returns:You may also return or exchange your online purchase at no charge in any of our U.S. Ghurka boutiques. The original packing slip must accompany all returns and exchanges. Online purchases may not be returned or exchanged at department stores or other wholesale distributors.

Changes & Cancellations:If you wish to cancel or modify your order, please send an email as soon as possible to customerservice@ghurka.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment. If you would like to purchase a different product, please visit one of our stores, our website or contact a Ghurka personal shopper at 855-GHURKA-USA (448-7528).

Errors & Inaccuracies:Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not always possible to ensure that any website is completely free of human or technological errors relating to typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies, or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

Ghurka Guarantee:Ghurka is committed to our tradition of fine hand-craftsmanship honed over four decades of superior artisanal manufacturing processes and quality control. We guarantee all of our products agains defects in materials and workmanship. While our guarantee does no cover normal wear and tear or product damage that may result from mishandling, we do offer a high-quality repair service for a reasonable fee, assuming the item is repairable and that the materials from which it was made are still available. Our guarantee does not cover incidental or consequential damage, such as product or content loss..

If you have any questions please contact us Monday through Friday at 855-GHURKA-USA (448-7528) or via email at customerservice@ghurka.com.